Privacy policy

PRIVACY POLICY

Last updated: 27 February 2026

1. Introduction

This website is operated by Embroidery Enchantments, operated by Mateusz Stawski, 2 Holme Lodge, Nottingham, NG4 1DQ, United Kingdom.

We are committed to protecting your personal data and respecting your privacy in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

2. Information We Collect

We may collect the following personal information:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party providers)

  • Order history

  • IP address and device information

  • Website usage data (via cookies)

We do not store full card details. Payments are processed securely through Shopify and payment providers.

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate with you about your order

  • Provide customer support

  • Arrange shipping and delivery

  • Prevent fraud and ensure security

  • Improve our website and services

  • Send marketing emails (only if you opt in)

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contractual necessity (to fulfil your order)

  • Legal obligations

  • Legitimate interests (business improvement and fraud prevention)

  • Consent (for marketing communications)

5. Sharing Your Information

We may share your data with:

  • Shopify (our ecommerce platform)

  • Payment processors

  • Shipping providers (Royal Mail / couriers)

  • IT and website service providers

We do not sell your personal data.

6. International Transfers

Some service providers (such as Shopify) may process data outside the UK. Where this occurs, appropriate safeguards are in place in accordance with UK data protection laws.

7. Data Retention

We retain personal data only as long as necessary to:

  • Fulfil orders

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

8. Your Rights

If you are based in the UK or EEA, you have the right to:

  • Access your personal data

  • Request correction

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent (for marketing)

To exercise your rights, contact us at:

📧 embenchantments@gmail.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

9. Cookies

We use cookies to:

  • Enable website functionality

  • Analyse traffic

  • Improve user experience

You can control cookies through your browser settings.

10. Security

We take reasonable technical and organisational measures to protect your personal data. However, no system is completely secure.

11. Contact Information

Embroidery Enchantments
Operated by Mateusz Stawski
2 Holme Lodge
Nottingham
NG4 1DQ
United Kingdom

Email: embenchantments@gmail.com
Phone: +44 7835 222232